EUR18-267 FRONT OFFICE MANAGER (FULL TIME)

Commander Navy Region 
Europe, Africa, and Southwest Asia 
NAF Human Resources 
PSC 817 BOX 108 
FPO, AE 09622-0108 

VACANCY ANNOUNCEMENT 

 INTRODUCTION: This position is located at the Navy Gateway Inns & Suites (NGIS) operation at NSA Bahrain and is responsible for managing the daily operations of the front desk, reservations, and group reservations office for the lodging facility. The function of this position is to supervise front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy. 

MAJOR DUTIES AND RESPONSIBILITIES: 

Ensures security measures and guest privacy are maintained at all times. Assists with customer complaints. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answer guest questions concerning hotel facilities; and provide information about local attractions. 

Supervises front desk personnel. Trains, instructs, and supervises personnel assigned to the front desk in both a formal training setting and on the job training. Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly and quarterly basis, adjusting staff levels as required in order to meet workload demand. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests and recommends performance awards. 

Reviews reports from the night audit concerning occupancy, vacancy, call accounting system and other related areas, including statistical analysis, reporting procedures and analyzing night audit reports to ensure accountability of personnel and revenue. 

Ensures the front desk operates in accordance with established instructions and procedures. Acts as the resident expert regarding the hotel’s Property Management System (PMS), key card system, and CORE inventory management system. Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures credit card information for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. 

Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and drafts procedures for review and 

implementation to higher management. Oversees the front desk change fund and coordinates cash audits. 

Reconciles room status with housekeeping reports. Coordinated with housekeeping department to ensure rooms are ready for the occupancy. May be required to run/print and interpret various reports from the PMS such as accounts receivable reports, expected arrivals, departure list, in-house guest list and night audit reports. 

This position reports directly to and received technical control and guidance from the General Manager or Operations Manager. 

QUALIFICATION REQUIREMENTS: 

Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to front desk operations. 

Professional knowledge of the lodging organization, administration, policies, procedures, and supervisory practices in conducting day-to-day operations. 

Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system. 

Must be skilled in basic math and reading skills. 

Must be able to communicate clearly and effectively in English, both verbally and in writing. 

Note: To receive credit for education above high school and training MUST attach copies of transcripts, certificates, or other acceptable evidence to your application. 

CONDITIONS OF EMPLOYMENT: Position is subject to special inoculation and immunization requirements as a condition of employment for working with children. Employee is required to obtain appropriate immunization against communicable diseases in accordance with recommendations from the Advisory Committee on Immunization Practices (ACIP), which includes the influenza vaccine. Must pass a pre-employment physical, provide evidence of immunization and be free from communicable disease. 

Satisfactorily complete all background checks in accordance with PL 101-647 to include National Agency Check with Written Inquiries (NACI). Must satisfactorily obtain or complete required training certificates and maintain certifications or credentials required by federal, state or National Accreditation institutions utilized as part of DOD’s Child and Youth Programs. 

BENEFITS: A comprehensive benefit package is available. 

HOW TO APPLY: Send resume and applicable required documentation (see below) via email to NAFPersonnel@eu.navy.mil. Reference the vacancy announcement number and position title on your submission and ensure your resume contains all the information required in this vacancy announcement. Failure to provide vacancy announcement number or all the documentation required in the vacancy announcement may result in non-consideration. All qualifications must be met and clearly documented in the resume. Completed resumes and applicable required documentation must be received by 11:59pm Local Time on the closing date. Please direct inquiries via email to: NAFPersonnel@eu.navy.mil. 

REQUIRED DOCUMENTS: 

• Resume 

• Signed Declaration of Federal Employment, OF-306 

• Copy of U.S. Government no-fee passport showing picture, passport number, expiration 

date, 

• Legible copy of sponsor’s PCS orders 

• Supplemental Questionnaire/Military Spouse and Family Member Preference Form 

• If Former/Current NAF/APF Employee: Most recent SF-50 or Personnel Action Report 

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining satisfactory employment reference checks. 

As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment. 

Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct. 

The Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to NAFPersonnel@eu.navy.mil to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis.