NSA-19-007 FRONT DESK ASSOCIATE (FULL TIME/PERM)

U. S. DEPARTMENT OF THE NAVY 
HUMAN RESOURCES OFFICE – BAHRAIN 
VACANCY ANNOUNCEMENT 
MERIT PROMOTION PROGRAM 

ELECTRONIC APPLICATION SUBMISSION IS NOW AVAILABLE 
PLEASE READ THE “HOW TO APPLY” SECTION CAREFULLY FOR INSTRUCTIONS. 
*** NO MANUAL APPLICATIONS ACCEPTED EFFECTIVE 15 AUGUST 2017 *** 
PLEASE APPLY ONLINE AT: applicationbahrain@me.navy.mil 

All Resumes/CVs not received by the closing date will NOT receive consideration. 
FAILURE TO FOLLOW ALL INSTRUCTIONS WILL RESULT IN THE NON-CONSIDERATION OF YOUR APPLICATION. 

ANNOUNCEMENT#: NSA-19-007                                                                               OPENING DATE: 23-JAN-2018 
POSITION: FRONT DESK ASSOCIATE                                                                      CLOSING DATE: 05-FEB-2018 
PP-SERIES-GRADE: BG-0303-06                                                                                 APPOINTMENT TYPE: FULL TIME / PERM 
MONTHLY SALARY RANGE: BD422.071 – BD564.519                                           TOUR OF DUTY: 40 HRS 
LOCATION: NGIS, NSA BAHRAIN                                                                             VACANCIES: 01 

WHO MAY APPLY: BAHRAINI CITIZENS; NON-U.S. CITIZEN FAMILY MEMBERS- FAMILY MEMBERS OF DOD CIVILIAN EMPLOYEE AND/OR MILITARY SPOUSES; ARAB NATIONALS; THIRD COUNTRY NATIONALS; CURRENT BG EMPLOYEES. 

ABOUT THE JOB 

This position is located at Navy Gateway Inns & Suites (NGIS) operation at NSA, Bahrain. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Ensures guest privacy/security of all guests is maintained at all times. The incumbent is responsible for processing reservation request within established guidelines. Demonstrates effective oral and written communication skills in English, professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Providing assistance in handling customer complaints, involving management as necessary. Registers and assigns rooms to guests, issuing room keys or cards, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. When rooms are not available, provides a certificate of non-availability (CNA) for off base lodging as appropriate. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Prepares close bank report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Incumbent is expected to participate in training opportunities. 

QUALIFICATIONS/EVALUATION REQUIREMENTS 
BASIC REQUIREMENTS: 
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards 

BG-06: GENERAL EXPERIENCE: One (1) year of General Experience –Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of position to be filled. OR 
EDUCATION: Two (2) years above high school (Provide Transcripts). 
Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education and experience are acceptable. 
Qualification requirements contained in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Standards Handbook, which contains Federal qualification standards. This handbook is available on OPM’s website at 
https://www.opm.gov/qualifications 
• You must meet ALL qualification requirements by the closing date of this announcement. 
• To qualify for this position, your resume/CV must show sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Resumes/CVs that do not reflect the necessary experience/education to meet the qualification standards for the job will not be referred for consideration. 

Page 2 of 3 U. S. DEPARTMENT OF THE NAVY 

• Eligible applicants will be evaluated based on a comparison of the position requirements against the quality and extent of the experience or related education as reflected on their resume/CV. 
• Please note: If you do not identify the name and phone number of each employer, the title of each job performed (including pay plan and grade if applicable), as well as the start and ending dates of employment your application will NOT be referred for consideration. 
• Candidates MUST ensure work experiences clearly show possession of knowledge of the subject matter pertinent to the position and the number of hours (40/48hrs) performed per week, the technical skills to successfully perform the duties of the position, and the ability to communicate both orally and in writing. 

CONDITIONS OF EMPLOYMENT 

• Applicant must be able to speak, read, write and understand English fluently. 
• Applicant must be 18 years of age at the time of application. 
• Applicants other than Bahraini/Arab Nationals must be registered in LMRA. 
• A Current Good Conduct Certificate dated within 3 months of this announcement will be requested at the time of Job Offer. 
• VISA, PASSPORT, AND CPR MUST BE VALID FOR AT LEAST 6 MONTHS AT APPLICATION RECEIPT DATE. 
• Work requires the incumbent to extended periods of standing, walking, and lifting/carrying objects up to 30 pounds. 
• The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide. 

REQUIRED DOCUMENTS 

• Resume or CV (ABSOLUTELY NO PHOTOS/PICTURES). One resume ONLY. Multiple resumes/applications will NOT be accepted. 
• Transcripts (if qualifying on basis of education) 
• Copy of Spouse’s PCS order/Dependent entry approval for Non-U.S. Citizen Spouses 
• Copy of SF-50 (Internal Applicants) 
• Family Affiliation (Mandatory Internal & External Applicants) 
• Copy of Passport & Work Residence Permit (External Applicants) 
• Copy of CPR (Front & Back) (External Applicants) 
• Applicants whose sponsors are exempted from LMRA should provide valid proof of exemption 

ADDITIONAL DOCUMENT REQUIREMENTS 

• All documents must be legible. No photos/pictures are permitted on resumes. 
• Multiple resumes/applications will NOT be accepted. 
• Do not submit training certificates, letters of appreciation, experience certificates and any documents not listed on this announcement. 
• Please provide information regarding any relatives currently employed by the U.S. Navy in Bahrain. The written statement should state if you have or do not have a family member working with the U. S. Navy. Failure to disclose any/all family affiliations may result non consideration of application or termination of employment. o Full name of relative (as reflected on CPR Card), Relationship (e.g., spouse, brother, cousin, uncle, etc.), Job Title, and Department. 
• If all the required documents above are not provided by the closing date of the announcement, your resume/CV will not receive consideration. 

HOW TO APPLY 

**ANY** applicant within the “WHO MAY APPLY” section must submit online at: applicationbahrain@me.navy.mil 
• The announcement number MUST BE at the top of the first page of your resume/CV. 
• Your application MUST have the Announcement Number in the subject line of your e-mailed application 
(i.e. NSA-17-XXX, “Job Title”) AND be received by the closing date. If both these requirements are not met your application will not be considered. 
• Your application WILL NOT be considered if this information is not in the e-mail subject line. 
• Failure to submit applicable required documents (as attachments) may result in your application not being considered. 
• Your resume will not be kept on file – it will only be used for this announced vacancy. If you wish to apply for another vacancy then you will have to send in another resume. 
• PLEASE DO NOT submit your documents as pictures (.JPEG, .JPG, .PNG, .GIF). Documents/Attachments other than PDF or Word Files will not be considered, and may result in the non-consideration of your application. 
• PLEASE DO NOT submit your documents as ZIP files. Documents/Attachments other than PDF or Word Files will not be considered, and may result in the non-consideration of your application. 

Internal applicants must also send in their resume through applicationbahrain@me.navy.mil 

AN EQUAL OPPORTUNITY EMPLOYER 

The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regards to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor. 

SPONSORSHIP 

Initial employment provides for the sponsorship of the selectee only. Family sponsorship will be considered after the completion of six months of employment at the discretion of the Commander, Naval Support Activity. 

WHAT TO EXPECT NEXT 

Once your completed application is received we will conduct an evaluation of your qualifications. The candidates rated eligible will be referred to the hiring manager for further consideration. No notifications are given regarding receipt or status of your application. You will only be notified if you are selected for the position. 

For further inquiries please call 1785-4763 or e-mail us at HROBahrain@me.navy.mil. 
We will not be accepting resumes that are sent to this e-mail. 
** Please note that HROBahrain@me.navy.mil is for INQUIRIES ONLY. Do NOT submit your resume to this e-mail. **